Novel Midtown

We came to look at the apartment with my son and his pregnant wife from Georgia. They fell in Love with unit and decided they wanted to make there, but they couldn't move right to do baby was Due in November, Estefany Boyett was the sales associate she told she hold this specific unit for up to 60 days and that was perfect, we had enough time to have the baby and move. My son filled application right away, thet required him to get renters insurance, and paid for application fee $500 and fee for his dog. Now were in middle of December and having a new born baby he was getting concerned that no communication was made from Estefany or Staff. He reached to Estefany and she said she proof of funds. He sent immediately ( he had in his savings enough to cover rent for the next 36 months). No communication from Estefany or anyone from Novel. Afters 2 weeks goes by we getting really worried because he rented his House out and must move out by January 3rd. After making numerous phones calls and emails she finally replies and asks for pay stubs , he provided pay stabs and that wasn't enough she asked for the CEO of the company to call and verify of his employment (he makes 4 times more than rent), we provided that and that wasn't enough. making story short, my upset because he had to move out of his home in Georgia and Homeless with newborn. (of course he stayed with us). He requested to speak with someone above her. She told us to call Monday morning manager will be in the office. Manager Crystalynn Embroski calls and says that the unit he was interested in he will not be able to rent that unit and really no good explanation, but she offered a cheaper unit which he wasn't interested in, they only wanted that one because of 15ft ceilings. Had the worst experience ever he bought a car $200,000 G-wag with no problems but renting this apartment was a nightmare.