La Mirage Apartment Homes

While I have had positive interactions with the staff when they do actually communicate with me, the lack of communication here is a HUGE problem. I (and other residents I know here) find it terribly difficult to get someone to return phone calls or emails, so you have to go the office if you want a guaranteed response. After you've signed your lease, you feel like a bank account if you, like me, work during the day, because otherwise you're lucky if anyone bothers to call or email or even let you know maintenance has worked on something, if they are actually working on it, which is 50/50. Not once has anyone left a note that they've been inside my apartment in the year and 3 months I've been here. Some examples: My window once broke in the middle of winter, and after 7 days of waiting, I asked if someone was going to come fix it, and they said they had completely forgotten about it. They claim that they have security at night, but I've never seen any such thing. They claim that they have a security camera in front of the leasing office, but I don't think that exists either. When I moved in, I asked them to come back and fix a few things with the cabinets and carpet; never happened. I asked to be put on a waiting list for a parking space; never happened. They repainted the handicap spaces but didn't put a sign that there was wet paint, so I stepped in it and ended up with a blue stain on my carpet. I asked about the lights not working on the carport I was paying for and got several different stories but never once was told if or when the lights would be fixed so that I could make an informed decision. It's fine to be imperfect, but I don't think it is too much to ask to get honest, accurate, timely information so that we can make decisions accordingly. And here, the information you get is rarely honest, accurate, or timely (unless you are relentless). The manager and agents are nice when you do speak to them, but at the end of the day, I regret moving here.

This was my first apartment and my last apartment. The overall experience I've had during my stay is horrendous. First, it started out with a payment charge which I obviously had money in my account and they charged me extra. Then it took them 3 months to fix my outside light after complaining about it multiple times. Being a girl and coming home late from work I was always concerned. My upstairs neighbors were horrible and the courtesy police never came around. When I decided to leave La Mirage, I was misinformed on the information they had given me about my lease. The staff is completely new from when I started my lease which was only a year ago. I will not be coming back as a customer and I will let everyone know that this place is not suitable.