Lofts At River East

I like the building a lot. However, I believe they spruced up the building amenities in 2023 for a lease-up push, and once they did that they never reinvested in the property. The quality of the amenity spaces they sold us have gone down hill quick. Internet and cell service are nonexistant in the common areas, the gym always has broken equipment, or water issues and no music, the roof deck has broken grills and no new landscaping for the past 3 years. The security is a joke, non-existant when you look for them. Door person? Nope - not at the door half the time and the entry doors are constantly having problems which does not make the building feel safe. I could go on with the issues - but I'll leave it with the latest hit - they are jacking our rent over 13% in one year, despite all the building issues and NOT actually being a "luxury" apartment building. At the last renewal - they slapped us with a penalty and made us pay $5,000 up-front to an insurance bond company so we could "prove" we could afford the rent! (What? We've been paying rent for over a year already. If I didn't love the location, I would be leaving out of principle. Beware of Group Fox.

I’ve enjoyed many aspects of living here, especially the concierge and maintenance teams. They are consistently professional, friendly, responsive, and truly care about residents. They deserve recognition for the great work they do every day. Unfortunately, the same cannot be said for property management. Since the previous leasing office staff was replaced, the building has noticeably changed—and not for the better. Resident events and community engagement have become almost nonexistent, and the welcoming atmosphere that once existed has largely disappeared. The property manager’s attitude has been one of the most disappointing aspects of living here. Rather than approaching concerns with professionalism and a customer-service mindset, interactions often feel dismissive, unhelpful, and unnecessarily adversarial. It’s telling when even employees within the building privately acknowledge similar concerns. This is a luxury-priced property, and residents should expect management that treats people with respect and works to resolve issues, not create them. The concierge and maintenance teams continue to do an excellent job, but unfortunately their efforts are overshadowed by poor leadership and management.