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Jul 15, 2026 • Anonymous
Professional standards not met — Disorganized administration and lack of transparency. I am writing this review to share a highly disappointing experience regarding the application process at this property, which ultimately led to the withdrawal of my application.
After being informed that a specific unit was becoming vacant, I submitted my application and began coordinating my upcoming relocation. Unfortunately, communication from the leasing office ceased entirely regarding the actual move-out status of the current tenant. Rather than receiving proactive updates regarding potential availability issues, I had to repeatedly contact the office to obtain basic information about the status of the unit.
Compounding this issue, while the staff could not confirm if or when the unit would be vacant, their automated system continued to send me emails prompting me to establish utility services for the address.
Because I had explicitly stated that I was only interested in this specific unit, the lack of transparency and the inability to secure a firm commitment regarding availability left me with no choice but to withdraw my application. I have requested a refund of the $300 fee associated with the application, as the community was unable to fulfill their end of the agreement. It was denied. Ethel from the leasing office has now shifted the blame to me, claiming that because they were "holding" the unit, they cannot issue a refund. This directly contradicts our previous phone conversation, where she explicitly assured me I would receive a refund due to these circumstances if I chose to withdraw. She then had the audacity to ask me “ so are you sure you don’t want to move in”
Ultimately, after reading numerous negative reviews about this complex and its staff, I take responsibility for applying despite the warnings from other tenants regarding their lack of transparency and poor communication.
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