65 Bay Street Apartments

It feels sad to write this review as we have lived at 65 Bay for almost 5 years at this point. But I would no longer recommend this building to anybody. Management/Communication - Every time someone in this building communicates with you (except for the concierge staff who are amazing), they act like they are doing you a favor. There is no customer service whatsoever from Erin or Eva. No proactive communication when something is broken. Always last-minute emails or blanket statements to cover up whatever is wrong. When they do reply, they are rude, not customer-focused and have an attitude. This building is not exactly cheap. We received 100x better customer service when we lived in other properties and paid a fraction of the rent that we pay now. Hot Water - This building has a long-standing issue with hot water. Just google “65 Bay Hot Water” and you will see mentions of it all the way back to 2018. This problem got notably worse last year. We had intermittent or no hot water pretty much every day, as did many others in the building. I understand they eventually completed a mass replacement of values on each floor. What did they offer after almost a year of unreliable hot water? $30. Yes… $30. It still isn’t perfect now. In busy periods, expect to run your faucets or shower for 5 minutes before they’re usable. The amount of water this building must waste is off the charts. Maintenance - Day to day maintenance tickets used to be generally fine, but they have reduced staffing in this team and there is a noticeable drop-off in responsiveness. The elevators have been less reliable in the last year (but they were happy to blow money on replacing the floors and installing scent diffusers in them) and the temperatures in the lobbies on each floor is unbearable due to broken AC. Outside, this building is almost entirely surrounded by 3 construction projects. Two are in progress, and one is about to start.

Very difficult to get timely or fair help from management. The company does not care. Moved into a very noisy unit and their answer after 4 months of house complaints was to move to a more expensive apt and pay the moving costs or move out. Not helpful at all.