Verified Resident
Aug 24, 2025 • Catherine K.
I have lived at Solaris for several years and want to share an honest review. While the building has potential to be a great community, significant issues with building integrity and management responsiveness highlighted serious shortcomings in management and basic habitability standards.
The front entrance has been broken for months (May 2025), leaving residents vulnerable and undermining security. Management often reassures residents that the property is “monitored,” yet in reality there is no visible presence ensuring safety. I even confirmed with a JCPD officer that thefts are more common in buildings without concierge, which aligns with what residents here have experienced. When Solaris had concierge, incidents were far less frequent. Removing this service without providing alternative safety measures has been a step backwards.
Communication is another issue. Residents are encouraged to “raise concerns as they happen,” but in practice, emails and complaints often go unanswered or unresolved for long periods of time. I can provide a documented record of repeated outreach with little to no action. Meanwhile, management cites “community events” and “surveys,” but these are no substitute for proactive, regular check-ins with residents or consistent accountability.
I understand Fair Housing and Privacy laws, and I respect those boundaries. But habitability is not optional—it’s the legal and contractual responsibility of management to ensure residents live in a safe, functional, and well-maintained environment. That includes secure doors, timely repairs, and honest communication.
Solaris has been my home for the last four years, and I truly hope I can call it home for many more years. But right now, management’s failure to follow through on core obligations has made the building less safe and less enjoyable for those of us who call it home. Residents deserve more than empty reassurances—we deserve the safe, livable housing our leases guarantee.