Verified Resident
Apr 27, 2026 • DeBorah
We first recognize that where we live is a choice. Any disappointments or concerns that go unaddressed cannot be resolved because the initial conversation never took place. So, the noise in the air about amenities being withdrawn has caused a brief rift in language and action among residents. This is disheartening. Having knocks on your door asking to sign petitions or attend a meeting about issues in the building, when you are resting, destroys the peace.
Our maintenance staff is polite and accommodating. I'm treated respectfully. Always able to have a general conversation about current events around the city.
The Management team always shows compassion and an uplifting personality when I approach them. They always demonstrate empathy toward all, especially the seniors. I feel an extra effort when it comes to making sure the hot water, heat, and the laundry area are working properly.
The common areas are clean and inviting. My guests who visited recently commented on the lobby and community room.
Management is only acting as a liaison, and there’s no clear channel for residents to influence decisions; then, frustration is almost inevitable. Management does everything they can to keep us informed of everything that is relevant to the resident's well-being.
That said, “there isn’t an avenue” for residents to be heard is often partly true—but sometimes there are indirect ones that aren’t obvious or well-publicized.
Progress happens from the top, the owner, then the management company. Of course, TLC is paid to do the job, but if the owner is not satisfied and uses compassion as the key, many properties would be closed for a full overhaul, which would not be accommodating to the tenants and costly to the owner(s).
As mentioned, an avenue is needed beyond the management desk. At Oglesby, they are doing their best.
