959 Gramercy Place

I am writing to formally address several persistent issues concerning my residency at this apartment complex. While I appreciate the conditions of my unit, these ongoing problems are significantly impacting my living experience and forcing me to reconsider my lease. Please address the following concerns: Smoking Violations: Despite leaving a previous notice regarding Apt 209, the resident continues to smoke consistently on their balcony, in the stairways, and in the courtyard. I observed and smelled this activity again today. Please enforce the building’s no-smoking policy immediately. Utility Fee Discrepancies: The utility bills (water, trash, and pest control) seem disproportionately high. It appears that the cost-sharing structure does not account for occupancy numbers, as units like 106 and 209 house 3-4 occupants while single-occupant units share the same fees. Can you please provide clarity on how these bills are calculated? Laundry Room Accessibility: The third-floor laundry room is consistently locked, forcing me to use lower-floor facilities that are often occupied. Could you please ensure the third-floor facility is accessible for all residents? I value living here and hope we can resolve these matters promptly. Please let me know the steps you plan to take to address these concerns. Thank you for your immediate attention to this matter. Best regards,

This apartment is clean, comfortable, and well maintained. The location is convenient, the neighbors are quiet, and management responds quickly to requests. Amenities are reliable and parking is easy. Overall, it’s a great place to live for anyone nearby daily.

I’ve lived here for over a year now, and it has generally been a very nice experience. The property manager is professional and helpful, which makes a big difference in day-to-day living. However, there are two main drawbacks. First, the noise transfer between floors is significant; I can hear my upstairs neighbor’s heavy footsteps constantly. And other neighbors' children scream quite often, which can be disruptive. Second, the sewer and water fees are incredibly high compared to other places I’ve lived. If you are a light sleeper or on a strict budget for utilities, these are definitely factors to consider.

We have lived in unit 309 for seven months. We feel that the amenities inside our unit are fine and updated, but we have been extremely unsatisfied with the lack of security that has led to 3 instances of stolen packages. We reported this to management, and they assured us that there was a security camera and that the footage would be reviewed. There is no security camera in sight, which has led to an erosion of trust. In our time here, the elevator has been out of commission 2 times and had, at one point, been out of service for as long as a month. We notice that there are a lot of older people here who use walkers. We can't imagine how difficult this must be for them, as we have struggled ourselves with heavy packages without a working elevator. Recently, we experienced 2 incidents of notice of entry that were less than 24 hours. As per our lease agreement, we acknowledge that it must be issued with "reasonable notice". We would consider this unreasonable, as while we were out of town, our unit was entered without the ability to see the printed notice. We would appreciate an email in addition to the physical copy. Since we own security cameras, we noticed that during the inspection that our unit's door was left open the whole time. This was frustrating to watch as we have two anxious cats that could have escaped while we were not home. The unit itself meets our needs; however, we do not feel satisfied with the security amenities in the building. A stranger could learn the entry code and enter as they please. With no cameras in the mail room, people are free to take packages, and have, both in our experience and other residents that we have talked to. We appreciate the opportunity to voice our concerns.

We've lived here for a little bit but we found the utility bills are such a mess. I don't know why the water cost and trash fee can be so expensive and what the admin fee means. Also, the cars of mine and neighbor's got broken in another day. Not a lot of lost but it's so annoying that our cars got broken in at the garage of our property. It's very humiliating.