Heritage Square

The office staff is lazy, incompetent, and will not take care of the tenants. They don't return calls, or emails regarding billing issues or anything in the apartment. Abigail has been there for at least 5 years and is not helpful, she should know better. Sent in a maintenance request for AC unit running all day and never going below 80 when it is set at 75. Electric bill in May, when it isn't even that hot yet, was almost $400. All they did was change the air filter and suggest I set the thermostat higher, above 80 so it doesn't run all day. Checked with my upstairs neighbors all around about their electric bolls, they don't pay more than $150 a month in the summer and they all have newer units. One tenant is an AC repair man that also had problems with his AC and he had to buy a stand alone ac unit to help keep his apartment cool and his electric bill down. They charge fees for online payments, so I pay rent with a money order every month. I came in on time, on a Saturday, the money order has time and date stamped on it, yet they still charged me 10% late fee because they weren't there that Saturday, and it was NOT a holiday. Monday was too late and not a holiday, but charged the fee because, yes, it was late, but they were too lazy to be there on a Saturday. They need a drop box for rent. The bathrooms have mold in the air vents and the crevices of the fiberglass shower. Carpets were not cleaned after last tenant, so there are spots I will more than likely have to pay for in the carpet.

Haven’t been here long but so far the only complaint is the baseboards and paint and some other interior work is not professionally done and you can tell in some areas. Parking isn’t bad, first come first serve, and you can get some nicely sized apartments for really good prices. Heritage is also in a rlly nice area right next to a park, Walmart, Starbucks, HEB PLus, some other things.