Bel Air on 16th

The community at this property receives positive feedback for its maintenance team, which is noted for their timely and effective responses, often completing requests within the same day. The office staff, including a specific mention of Vivian, is frequently praised for their professionalism and courtesy. The location in Plano is another strong point highlighted by residents, offering convenience and easy access to amenities and freeways. Concerns include ongoing issues with noise, particularly at night from the parking lot, and recurring disturbances that sometimes require police involvement. Some reviewers have also noted difficulties in communication with management, including lack of responsiveness via email and phone. Parking issues appear to have been mitigated with the introduction of reserved spaces. A few residents have mentioned problems with roach infestations and non-operational laundry facilities, indicating a need for more consistent solutions. Overall, the property is acknowledged for its convenient location and dedicated staff, but some operational aspects could benefit from improvement.