Jul 17, 2026 • Anonymous
Unacceptable customer service. I have been a resident with a Greystar community for over six years. I am moving from Dallas to Houston and wanted to stick with Greystar, big mistake. Gerald and Alexis— the new manager were very hard to get a hold of and not accommodative.
I provided more than enough documentation over a month ago to lease an apartment and they barely corresponded with me to let me know what is going on in the process. I would call and get a email back a couple days later. They kept playing the blame game on Rent Grow and coming up with one excuse or another as to why I was not approved for the apartment.
I provided bank statements, alimony, disability, a divorce decree with my divorce settlement that covered over two years rent of the apartment, and tax returns, but it was just one thing after another. I have great credit, no broken leases, etc and still got treated second hand.
I would not recommend these apartments to anyone. They were so rude and not welcoming to a new resident. Simply unacceptable. Will never consider another Greystar community ever again. My current Greystar community approved me in a day— this process with Reverie has been almost a month. Not a very warm welcoming. I decided to take my business elsewhere to a better community that will actually value their residence. Very disappointed.