Leander

Going for 2+ months without hot water during a harsh winter, my neighbor (with a child) went for months without AC, it took over a year for issues I had when I moved in (including holes in the shower wall) to be fixed. The company repaved the entire parking lot, painted every building, and more than doubled their leasing office garden before addressing long standing issues in general maintenance. Half the time a problem "gets fixed", they send people who cannot speak basic english to cover the problem. Two guys covered the jackets and stuff in my closet with a trash bag, spray painted over the ceiling water damage, and called it a day. You need to ask a dozen times before anything gets fixed. Worst part is I haven't seen a single compromise. No decrease in rent, not a single month, nothing ever gets done to show the leasing company cares other than unfortunate staff who are put on the front lines to answer for the mismanagement of higher-ups when they're just trying to do their job.

The office staff and the maintenance staff are very incompetent of taking care of work orders. I've had outstanding work orders for AC for more than three months, called the corporate office and it's still not repaired a month later!