The Colonnade Luxury Townhome Apartments

I have lived here for about five months. Overall, I really like the homes and the residents, and those are the things I enjoy most about the community. Unfortunately, my experience with staff and management has been frustrating and disappointing. Communication from management has been poor, and concerns often seem to be met without much sympathy or follow-through. The maintenance work has also been inconsistent, with some repairs appearing poorly done or requiring additional attention. There have also been several things we were told during our initial walkthrough that turned out not to be accurate. We were told that open parking was available to residents, but we have since received tow warnings for using those spaces. I reviewed our lease and could not find anything stating that residents cannot use them. We were also told the pool was saltwater, which it is not. More recently, while we were on vacation, management called to say an alarm had been going off in our home for hours and asked permission to enter. We agreed. However, no one ever followed up to tell us what happened. I called and received no return call. After we returned, we went to the office and the same person who had called us essentially said, “I don't know what happened; talk to maintenance.” The office also recently called to ask about my experience, and I explained all of these concerns. The response was essentially, “Okay, thanks,” with no attempt to address the issues or make things better. I would like to recommend living here because I genuinely like the homes and the residents, but the experience with staff and management has made that difficult. I hope communication, transparency, accountability, and responsiveness improve, because the community itself has a lot of potential.

I have lived here for just under a year, and overall, it has been a very positive experience. The amenities are excellent and well-maintained, and there are many activities that benefit the community throughout the complex. The staff are truly wonderful—friendly, responsive, and always willing to help when something is needed. One of the things I appreciate most is the variety of activities offered for residents. There are many opportunities to connect, stay active, and feel engaged, which really adds to the quality of life here. It’s clear that a lot of thought goes into creating a welcoming environment.

Just moved in. Love how spacious the apartment is. Wish the garage was a bit wider as well as I am hoping that eventually more guest parking will be added in throughout the complex. The grounds are well kept, staff is super friendly and the apartment is great

Great area, great community, great environment. Only issues would be that it is a bit overpriced for the value. Maintenance and management aren't necessarily the best at meeting accommodations when needed, friendly, but not necessarily looking out for your best interest as their first value.