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Verified Resident
Jul 19, 2026 • Roman P.
My experience at The Oaks Apartments has been extremely disappointing from the very beginning. I moved into my apartment on June 9, 2026, and immediately discovered numerous maintenance issues, including suspected mold, signs of water intrusion, ceiling deterioration, a non-functioning dishwasher, and later a toilet that became inoperable.
Although maintenance visited the apartment on June 22, the visit did not resolve the underlying issues, and many of the original concerns remain outstanding. I was informed that repairs would begin shortly after they were reported, but meaningful remediation never followed.
Equally frustrating has been the lack of communication. Multiple emails requesting updates and a timeline for inspection and repairs have gone unanswered. Calling the leasing office has often been unsuccessful because the voicemail mailbox is full, making it impossible to leave a message. When I have asked for assistance, I have repeatedly been directed to the same general office phone number that I had already attempted to contact several times. Instead of directing tenants back to an unanswered phone line, management should proactively contact residents using the information they already have on file.
To make matters worse, I have been charged valet trash fees since moving in but still have not received the required valet trash container.
The unresolved conditions have forced me to postpone delivery of my household goods after relocating from overseas as a medically retired U.S. Army veteran because I do not want to expose valuable furniture and artwork to potential moisture or mold. My young daughter is also staying with my wife at our previous residence because I do not feel comfortable having her in the apartment until these issues are properly addressed.
After exhausting every reasonable effort to resolve these concerns directly with onsite management, I so
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