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Former Resident
Jun 17, 2026 • Jessica
As a former resident, I found the on-site management team to be welcoming, professional, and genuinely committed to the community. Unfortunately, it often appeared that the people managing the property had limited authority to make the day-to-day decisions necessary to effectively serve the residents they knew best.
Instead, decisions seemed increasingly influenced by apparent liability concerns and the complaints of a small but vocal group of residents. This creates a slippery slope where the loudest voices receive the greatest consideration, often at the expense of the broader community.
What makes this particularly disappointing is that the community itself has tremendous potential. It is made up of residents from diverse backgrounds, experiences, and perspectives who could contribute to a genuinely inclusive and welcoming environment. However, when a vocal minority is repeatedly elevated above the majority, division inevitably follows.
Even the many well-planned and engaging community events could not overcome that growing divide. Community-building efforts can only go so far when residents perceive that some voices matter more than others.
My criticism is not directed at the property staff, who appeared to be doing everything within their power to support residents while operating under significant limitations. Rather, it is directed at a corporate structure that seems unwilling to trust the judgment of the very people it hires to manage its communities. Hawthorne has capable people on-site; the challenge is that they do not appear empowered to fully utilize their experience and firsthand knowledge for the benefit of the community they serve.
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