Regatta at Universal

I have lived at this property for the past seven years, and one of the main reasons I originally chose to live here was the attractive landscaping, mature vegetation, and overall appearance of the community. Unfortunately, I have observed a significant decline in these areas under the current management. As a resident of Building 7, I have also been disappointed to see premium resident parking spaces near the leasing office either removed from resident use or effectively reserved for office purposes. This has reduced parking convenience for residents. In addition, several mature palm trees and other landscaping features that provided shade and enhanced the property's appearance have been removed. The grounds no longer have the same welcoming atmosphere they once did. The main entrance gate has also been an ongoing concern. There have been frequent periods when it is not functioning properly and appears to require repair or more consistent maintenance. Another concern is the valet trash policy. Residents are limited to an extremely small amount of trash collection per service, often just a single bag. For many households, this is not a practical limit and results in trash accumulating inside apartments for longer periods or requiring additional trips to the dumpster despite paying for the service. A more reasonable allowance would better meet the needs of residents. Finally, the lawn areas that were once covered with healthy green grass have deteriorated into numerous dirt patches, particularly throughout the courtyard areas. What was once a lush and attractive landscape now feels neglected in comparison to previous years. I want to note that the property's location and proximity to major attractions, shopping, and dining remain excellent and are a primary reason I have continued to renew my lease.

BEEN HERE FOR OVER 4 YEARS, 3 AND QNE HALF AT CURRENT LOCATION, SECOND FLOOR APARTMENT IS FINE, BUT VERY NOISY AS THIRD FLOOR APARTMENTS NOW HAVE PLANK FLOORING INSTEAD OF PADDING AND CARPET NO BUFFER ZONE--BAD ALL SECURITY GATES NEED REPLACEMENT ALONG WITH POOL GATES, THEY RARELY ALL WORK AT THE SAME TIME.

It was a dream to live in this complex since I first moved to Orlando. And now I have!! Let me tell you, since Day 1, it’s been a total nightmare. Kris in the front office is condescending and lacks empathy. My day before moving in, I called to verify everything was good to go and times and all. Day of move in, I get told be Kris my move in time has been delayed from the 1pm to 4:30pm. When I said it was extremely inconvenient, his response was “it’s only a few hours, it shouldn’t be a big deal”. Like what is that? I’m very ocd so I have things planned out to the time. My whole move schedule was thrown and I get told it shouldn’t even matter?? Rude. The apartment itself just feels cheaply made. So much sound comes in from the walls it’s hard to believe there’s any insulation or craftsmanship that when into it. Our lights were covered in some black residue that the complex just painted over and said it should be fine. It looked like mold or residue from a fire. We weren’t told about either. This complex is not very pet friendly. There’s a “dog park” in the corner of the complex next to the dumpster. It’s enough room for like 2 big dogs. Maybe. There’s dog waste everywhere you walk. Not really the residents fault because there are very few doggy bag trash areas and they’re all on the outside of the parking lot. Other residents dogs aren’t friendly, as I’ve been told by their owners. Dogs will be out without leashes. And even if they bite at you or scratch you, Zara in the office will tell you it’s just a dog and not a big deal. No one here has heard the words anxiety or mental illness before. That’s clear. There are kids screaming around the whole complex, everyday, all day. Everyone in the office has stated that kids has free reign over the complex and can run and play and scream wherever they want, as loud as they want, for as long as they want, as long as it’s not quiet hours. The whole complex feels like a madhouse.