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Current Resident
Aug 20, 2025 • Anonymous
When we moved in (February), we provided proof of renter’s insurance. By May, I caught they were still charging us for “liability insurance.” I emailed, followed up, emailed again, visited in person — NOT ONE manager ever responded. The front desk just repeated: “We’ll let management know.” Clearly, management doesn’t care.
Because they ignored me, I took rent off autopay until the charges were corrected. They don’t allow partial payments, so I paid July manually and (my mistake) forgot August rent with autopay off. When Cole, the “assistant manager,” emailed me about the balance, I IMMEDIATELY paid the rent and late fees. I’ll own forgetting autopay, but any competent manager would see the context and resolve it — not pile on fees.
Eventually, I was told we had been credited 5 months — NEVER communicated. When I asked Cole for the 6th month and late fee waiver, he spent 20 minutes parroting “per the lease agreement” and even told me they didn’t have to notify me it was resolved — I “should have gone to the portal.” Excuse me? That’s not customer service, that’s negligence.
I’m a property accountant; I know exactly how this should have been handled — and it wasn’t. Instead, it dragged out for half a year. To top it off, when I asked for the property manager, I could hear Cole in the back complaining about me. Professional, right?
We will NOT be renewing. Staff is useless, managers are invisible, communication is non-existent. From day one, another tenant told me: “Good luck getting them to do anything.” I should have listened. And the kicker? A leasing staff member literally told me to write this review because it’s the only way to get management to respond. That says it all.
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