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Verified Resident
Jul 23, 2026 • Ian
**Review – Apartment 2604**
We lived in apartment 2604 and had a mixed experience.
The apartment itself was comfortable, the building facilities were good, and being on the top floor meant it was very quiet with minimal noise from neighbours, which we really appreciated.
Unfortunately, our experience with management was disappointing. Communication was consistently poor, with slow responses and a lack of clear information. It was often difficult to get answers or have issues addressed in a timely manner.
The quality of maintenance was also below expectations. Repairs often appeared rushed and not completed to a high standard, leaving us disappointed with the overall upkeep.
Our biggest frustration was with the accounts department. We received demand letters despite actively communicating with the office about our situation. Emails often went unanswered, and it was extremely frustrating to receive collection-style correspondence instead of a response to our enquiries. This made what should have been a straightforward process unnecessarily stressful.
The building itself has many positives, including good facilities and a quiet living environment, but significant improvements are needed in communication, customer service, maintenance quality, and the way residents are treated by the accounts team.
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