Former Resident
Jun 10, 2025 • E W.
I was a resident at Legacy at Cibolo for over two years. It is a beautiful property and was properly maintained with an attentive staff.
Recently, PEM purchased the property, which is why I am giving a one-star review.
Once PEM was in place, 'administration' fees were added to my monthly statement for summarizing drainage, water/sewer, trash. $3.00 here and there. I didn't pay too much mind as I was preparing to move - but the fees were added without notice.
Trash. PEM charges $27.98/month for trash. This is for dumpsters located on property. Additionally, a required fee of $39.00/month is charged for trash pickup at your apartment door each evening - a nice service. After the PEM acquisition, onsite dumpsters were frequently overflowing with piles of trash bags stacked outside the dumpster area. It appeared that the Valet was no longer hauling the trash away, but now leaving at the on-site dumpsters. This cost-saving measure by PEM has created a health hazard and an attractant to pests that spread disease.
Moving out. Upon moving out, I followed Move Out instructions listed in my lease agreement (vacuuming carpets, sweeping floors, etc). I requested multiple times to participate in a walk-though of my unit, but was never afforded the opportunity. I received my Move Out Statement and found that PEM charged me over $200.00 for Carpet Cleaning and Cleaning of my unit. Asking about the charges, I was told that 'We want the next renter to have a clean place'.
Bogus Cleaning Charges. PEM has never showed in my lease agreement where they have the authority to charge for professional cleaning services, yet they have refused to credit my Move Out Statement.
This is a nice apartment complex, but PEM Management is opportunistic on charging extra fees and cutting costs. Be aware.
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