Bexley Spring Hill

Like a couple other recent reviews, my experience was also that the staff gave me incorrect information at application. I clearly explained the couple of things I needed- that I had not rented an apartment in 23 years and they verbally answered my key question. I made my decision based on their one verbal answer. They admitted their mistake but, like other reviews stated, mgmt refused to take any accountability.*** Likewise, they also told me "no worries" in WRITING when it was the agreed upon time for me to move out. But then after the fact (I had a zero balance after I moved out), they Passive Aggressively sent my account (after deleting my account online) to corporate collections in VA who emailed me a three page itemized bill for well over a THOUSAND dollars. Mgmt does Not Care. I left the apartment the same as before I stayed there, Never used any of the amenities, couldn't get consistent WIFI for work (one or two bars) and could Never get a parking spot within two bldgs if I came home past about 9pm!! There were plenty of barely "covered" parking spots available for a required $30 bucks a month!! Approx $400 a year!! They continued to nickel and dime you for Required Services you did Not use, like "Valet Trash" was ~$35 a month and my trash was never picked up. Just the Valet Trash required fee is over $400 a year!!! And I walked further from my parked car then it took me to walk to the dumpsters directly in front of most apartments in this small complex!!! A periodic "free hot dog" or icee was offered....not exactly commensurate with hundreds of dollars of fees! This $5 service fee and That $5 service fee.....seriously, you had to give them access to your bank account to avoid the additional recurring $5 fee (or a percentage based fee) to pay for anything!! Bottom line, don't keep their word and won't take accountability and will 100% blame it all on the renter. Nightmare.

We have lived here since they first built the complex back in 2023. We LOVE living here! Our apartment is beautiful and well thought out, maintenance is quick to respond and always friendly. The office is helpful, the amenities are gorgeous and feel like a vacation spot. We loved it when it was Citizen House and feel like Bexley has done a great job with the take over.

Honestly the nicest place that I have ever had the pleasure of living in. I am proud to show my friends and family where I live, and the community is amazing. Maintenance is very quick to respond, the office staff is friendly, and all of the amenities are very well kept. The price to square footage ratio is insane for the times we are currently living in and I couldnt be happier. The only thing I will say is that its not within walking distance to anything really. Growing up being able to walk everywhere I needed to go its an adjustment and traffic is rough around here, but the place itself more than makes up for it. All in all an amazing apartment, staff, and amenities.