Sweetgrass Landing

Our biggest concern is the significant difference between what was represented during the leasing process and what we actually received upon move-in. Before move-in, Heaven acknowledged she had mistakenly sent us another applicant's pricing and had to correct our move-in costs. More importantly, she explained that renovated units included granite countertops, updated cabinetry, and upgraded finishes. She later emailed us identifying Unit 722 as a "Camellia 3 Bedroom / 2 Bath Renovated," and we signed our lease based on those representations. We were never shown the actual three-bedroom unit before signing. When we moved in, it was immediately apparent the apartment was not renovated as represented. Instead, we found outdated laminate countertops, a burn hole, scratched mirrors, rusty vents, a leaking toilet, damaged flooring, wasp nests, poor cleaning, and numerous maintenance issues. There was also approximately 140 gallons of water used on our account before we moved in. When we raised our concerns, Heaven responded, "What makes you think it was renovated?" That was especially disappointing because she was the person who described the renovated units and identified ours as renovated. Her response felt dismissive and significantly diminished our confidence and trust in her to the point that I do not want to even deal with her. We do want to recognize Don, Jerry and Brian for their professionalism and responsiveness. We genuinely appreciate their efforts. However, we leased this apartment in good faith based on representations that proved inaccurate. While repairs are still being made, they do not change the fact that the apartment was neither as represented nor properly prepared for occupancy. This experience has negatively affected our confidence in the leasing process and our overall impression of Sweetgrass Landing. We hope future residents receive accurate representations, transparent communication, and a truly move-in-ready home.