Harbor Village

I’m an active-duty military servicemember and had a disappointing experience with this property and their leasing staff, particularly Chelsea. I applied for an apartment in mid-August for a mid-September move-in due to last-minute verbal PCS orders effective in October. I was told by Chelsea that if no units were available or if I was denied, I would receive a refund. Nowhere in the application did it state that I needed to have my official military orders in hand to be eligible for the apartment. Nonetheless, they requested the orders, and I did everything I could to expedite them. As anyone in the military knows, we don’t control how quickly orders are processed. Unfortunately, I wasn’t able to receive the orders in time, and as a result, I couldn’t move forward with the lease. When I requested a refund, I was told I wasn’t eligible—even though my application couldn’t be fully processed and they hadn’t run my credit or background check. This is what I was told: “Unfortunately, that is incorrect. I'm attaching your signed 'Resident Selection Criteria Policy' where it outlines when we do return refunds which is if the applicant cancels before 24 hours after submitting the application or if we were to deny you for any reason. We have been requesting the orders since August, so unfortunately that will not stand. Because we were unable to complete your application due to you not providing what was requested, we did not run your credit and criminal background screening.” As a servicemember protected under the SCRA (50 U.S.C. § 3901 et seq.), it’s extremely frustrating to be denied a refund due to circumstances out of my control. Delayed orders should not be held against me. Withholding funds in this context may even be a violation of the SCRA. I’m glad I didn’t move forward with this place. I would caution other military families to be wary when dealing with this management team.