The Poplar

I lived at the Poplar for nearly 4 years. It was great at the beginning, but got worse over time, especially with the change in management. The most disappointing part was moving out. We were shocked when we were charged with flooring repairs, wall damage, stovetop resurfacing, and vanity drawer replacement taking essentially the full cost of our security deposit. After looking at the photographs, many of the conditions documented appear consistent with ordinary wear and tear that happen over 4 years. What is most concerning is the lack of transparency. We were informed by phone that the charges had been prorated based on the length of our tenancy (although they said a couple years over the phone). But no documentation or calculations were provided to explain how the amounts were determined. We formally requested invoices, supporting documentation, and depreciation calculations. I will update this review if management provides satisfactory documentation or resolves this appropriately. Update (June 30, 2026): Management responded to this review and encouraged us to contact the office. However, we submitted a formal written dispute on June 14 requesting invoices, work orders, move-in documentation, depreciation schedules, and the calculations supporting the alleged prorated charges, and we have not yet received a response or the requested materials. We remain hopeful that this matter can be resolved amicably and will update this review if management provides the requested documentation.

I lived here for almost four years and honestly liked the building itself, but the move-out process really ruined the experience. After moving out, our entire deposit was wiped out and we were told we still owed money. We spent hours cleaning, patching small screw holes, and trying to leave the apartment in good shape. Even then, we were charged for floors, walls, stovetop resurfacing, a vanity drawer, and oven cleaning. In my opinion, most of what they pointed to looked like normal wear and tear after almost four years, not major damage. The frustrating part is that we have not been given clear invoices, or calculations, or proof explaining how they came up with the charges... Future tenants: take photos and videos of EVERYTHING when you move in and move out. Save every email, text, payment record, and document. There were other issues too such as disorganized communication, apartment info mix-ups, my bike stolen from inside the building, and multiple sleepless nights from alarm issues. Management also once sent us a photo from inside the building about cardboard in the trash chute, which felt excessive, very invasive and uncomfortable, especially because it appeared to show another resident in their pajamas and addressed to me implying i was the person in the photo... Overall, I liked living here, but the move-out and deposit process left a really bad impression. I’ll update this review if the issue is resolved fairly.

I lived at the Poplar for nearly 4 years. It was great at the beginning, but got worse over time, especially with the change in management. The most disappointing part was moving out. We were shocked when we were charged with flooring repairs, wall damage, stovetop resurfacing, and vanity drawer replacement taking essentially the full cost of our security deposit. After looking at the photographs, many of the conditions documented appear consistent with ordinary wear and tear that happen over 4 years. What is most concerning is the lack of transparency. We were informed by phone that the charges had been prorated based on the length of our tenancy (although they said a couple years over the phone). But no documentation or calculations were provided to explain how the amounts were determined. We formally requested invoices, supporting documentation, and depreciation calculations. I will update this review if management provides satisfactory documentation or resolves this appropriately.