LVL West

Over the past 3–4 weeks, I have continuously received package notifications for items that do not belong to me. This issue has been reported multiple times — more than three times at the front desk and twice in person at the management office — yet no effective action has been taken. This ongoing problem is extremely frustrating and disruptive. It reflects a lack of proper management in handling deliveries and raises concerns about accountability and organization within the property. While the apartment itself may have its merits, the repeated failure to resolve a basic operational issue significantly impacts the living experience. I cannot recommend this place unless management demonstrates a clear improvement in responsiveness and problem resolution.

My experience with this property's management, owned by 4301 Chestnut, LLC has been defined by blatant contractual violations, gross staff incompetence, and calculated disregard for Pennsylvania law. The most egregious issue is the unlawful withholding of our $500 security deposit and unauthorized use of my utility account, a direct violation of state law. Under Pennsylvania’s Landlord and Tenant Act of 1951, specifically 68 P.S. § 250.512, a landlord is required to return a tenant's security deposit within 30 days of the termination of the lease and surrender of the premises. We fulfilled every contractual obligation, paid our final rent in full, and officially surrendered the apartment on May 28, 2025. Management, therefore, had a legal deadline of June 28, 2025, to return our funds. Section 50 of our lease, "Deposit Return, Surrender, and Abandonment," the deposit must be mailed "no later than 30 days after surrender". The same section explicitly defines "surrender" as the moment "all apartment keys and access devices have been turned in, where rent is paid". By their own contract, the 30-day legal deadline for our refund was June 28, 2025. They have failed to comply. This is a direct violation of Pennsylvania’s Landlord and Tenant Act of 1951 (68 P.S. § 250.512), which makes them liable for double the amount for this illegal act. In addition to withholding our deposit, LVL West management used our utility account after we had moved out. After surrendering the premises on May 28, we discovered that electricity, water, and sewer services were still being consumed in the empty apartment and billed to our account. This was possible because Section 7 of the lease, 'UTILITIES,' contractually forbids a tenant from disconnecting services before the official end of the lease term. The clause states, "You must not allow utilities to be disconnected for any reason...until the lease term or renewal period ends".

The leasing staff was very friendly and welcoming, especially Josette, taking the time to explain everything clearly. The community feels very safe, which is one of the things I value most. Overall, a great experience visiting this apartment.