The South Independence

I lived in this apartment complex for several years, and unfortunately, my motorcycle was stolen from the 4th-floor parking garage. The garage is reserved for tenants and is secured with a security gate that only opens with a remote control. While management’s employees regularly maintain the garage, the administrative duties are handled by a separate garage company. I initially contacted the garage company for assistance. They were responsive and spent about a week reviewing surveillance footage from the first-floor entrance (there were no cameras on the 2nd–4th floors), but no useful footage was found. After discussing with neighbors and staff, it seemed likely that the thief had detailed knowledge of the garage and knew how to take the motorcycle without leaving any trace. It appeared that the thief may have observed the garage for some time, especially since I had not used the motorcycle for several months before it was stolen. Concerned about security, I reached out to management, specifically three different individuals in higher-level positions. I did not receive a response from two of them. I was told that the third manager, who oversees security, had access to the cameras around the property, including those near the garage entrance. When I visited his office to discuss the incident, I was told that security was not the apartment management's responsibility. While the junior staff members were very helpful and sympathetic, I felt that the management was unresponsive to my concerns. This incident has raised serious concerns about the security of the garage and the overall management of the property. If you are considering living here, I recommend taking extra precautions with your belongings, as there may be security gaps that you should be aware of. And also the management replaced the entire 408 sqft wood floor of the studio apartment after my move out, so I asked for justification but they just handed it over to the debt collector and made me pay.