Chatham Hill Apartments

The staff here is attentive during the approval process, which is how they roped me in. Things turned for me when I realized after I was approved that I could not physically see the apartment I was getting until my move-in date (they showed me a second floor one bedroom example when I went in for the tours). In hindsight this was a huge mistake on my end. The next curveball was getting the Comcast package they insist you have here running. I was on the phone with Comcast for almost 4 hours my first night since it became clear that there was only one viable cord connection for either wifi or cable in my apartment and the other three cords were not working. The next curveball was finding out that I was stuck living underneath a couple with a toddler and another baby on the way (something I might have found out about sooner if I had seen the apartment before signing the lease). My first few days were full of being woken up either in the middle of the night to the sound of crying or at 5:30 am to the sounds of footsteps (not just full on stomping). The apartment walls and floors are very poorly insulated. When I reached out to the office to ask about the rules about noise and if there are quiet hours, I was superficially told about how “everyone has the right to enjoy their apartment” and the neighbors would be told to watch their noise. I was also told that if I complained again, however, I would have to supply a video recording as proof of the noise. My neighbors are still loud a month into me being here and I do not have the energy to engage in a back and forth cycle with the noise complaints. So some feedback for management includes: do not say an apartment is going to be available if the potential resident is not going to be able to see it before they move in, have Comcast service empty apartments if you keep making the technology package mandatory, insulate the floors and walls better, and try not to make new residents feel like they are just another number.

The staff here is attentive during the approval process, which is how they roped me in. Things turned for me when I realized after I was approved that I could not physically see the apartment I was getting until my move-in date (they showed me a second floor one bedroom example when I went in for the tours). In hindsight this was a huge mistake on my end. The next curveball was getting the Comcast package they insist you have here running. I was on the phone with Comcast for almost 4 hours my first night since it became clear that there was only one viable cord connection for either wifi or cable in my apartment and the other three cords were not working. The next curveball was finding out that I was stuck living underneath a couple with a toddler and another baby on the way (something I might have found out about sooner if I had seen the apartment before signing the lease). My first few days were full of being woken up either in the middle of the night to the sound of crying or at 5:30 am to the sounds of footsteps (not just full on stomping). The apartment walls and floors are very poorly insulated. When I reached out to the office to ask about the rules about noise and if there are quiet hours, I was superficially told about how “everyone has the right to enjoy their apartment” and the neighbors would be told to watch their noise. I was also told that if I complained again, however, I would have to supply a video recording as proof of the noise. My neighbors are still loud a month into me being here and I do not have the energy to engage in a tit for tat cycle with the noise complaints. So some feedback for management includes: do not say an apartment is going to be available if the potential resident is not going to be able to see it before they move in, have Comcast service empty apartments if you keep making the technology package mandatory, insulate the floors and walls better, and try not to make new residents feel like they are just another number.