Bridgepoint at Bayonne

If I could give this building zero stars, I would. Our experience living here was beyond disappointing from beginning to end. During our final months, the elevator was constantly out of service. It was completely broken for five consecutive days one month, about a week the month before, and another week the month prior. At the time, I was 12 weeks pregnant and preparing to move out by June 14. I was forced to walk up and down eight flights of stairs while carrying belongings and trying to manage a move. For the amount of rent residents pay, this is completely unacceptable. My husband and I repeatedly voiced our concerns, but nothing was resolved in a timely manner. Unfortunately, the issues only got worse after we moved out. At the end of May, I personally handed my June rent check directly to Xavier. Then, on June 9, while I was still living in the building, I began receiving notices claiming my rent was late. I immediately contacted the office and was told not to worry because they knew I had already submitted the payment. Now, after moving out, I am somehow being charged June rent, late fees, and legal fees for a payment that I already made. Since June 9, I have called multiple times, left numerous voicemails, and sent multiple emails, yet I have received absolutely no response from anyone. No one answers the phone. No one returns calls. No one responds to emails. No one seems willing to take responsibility or even acknowledge the issue. Residents and former residents should not be held accountable for the building's lack of management, communication, or organization. It should not be the tenant's responsibility to fix mistakes made by the leasing office or spend weeks chasing someone down just to get a response. The complete lack of communication is unacceptable. If anyone from the building is reading this review, please check your voicemails and emails and get back to me. I have made every effort to resolve this privately before posting this review.