Current Resident
Feb 25, 2026 • Anonymous
Beginning in January 2026, I experienced ongoing hot water temperature instability in my unit that lasted 7 weeks.
The building sent multiple emails (January 7th, January 16th, and January 30th) stating the issue had been “successfully resolved” or was “successfully completed.” However, the problem continued in my unit.
I submitted two maintenance tickets, both marked “Finished,” but the issue persisted after each ticket closure.
Between January 29 and February 24, I sent 10 documented emails to management regarding the ongoing hot water instability and rent concession. Only 3 received responses. Seven went unanswered — a 70% non-response rate. I also had to escalate by phone to the leasing office to receive replies.
On February 24, management stated that maintenance tickets are closed when repairs are completed “at that moment” and tenants are expected to resubmit if the issue recurs. As a result, the recurring hot water issue required repeated follow-up and duplicate ticket submissions.
A decision regarding rent concession was promised by February 24. It was denied that day despite seven weeks of documented instability.
This is all based on dated emails, call logs, and maintenance records which I’ve documented.
7 weeks without stable hot water.
3 “successfully resolved” emails.
2 “finished” maintenance tickets.
A 30% response rate.
Draw your own conclusions.
If accountability, and communication matter to you, consider your options carefully. If you’re currently a tenant, document everything from day one and be prepared to advocate for yourself.
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