The Retreat Apartments

Anytime I tried to get ahold of staff, I would recieve no response. Despite having emailed, called, texted, and left messages on all platforms. I wanted to rent the ammenity center for my daughters open house and after 3 weeks with no response I finally had time to stop in the office to find the date had been filled. After recieving my final bill which carried a fee for ending utility services and a balance that included over $400 that I had already paid. I reached out for clarification and was given a very vague response stating “the ledger has been provided to them”. Who is them? And what does it mean the ledger was provided? Was that before or after being charged an amount I already paid?! When I tried reaching out again, not suprisingly there was no further response, but continued emails of bills carrying the full balance. My maintence requests often took weeks to complete and when it came to my dryer vent, after fixing it myself mutliple times and maintence fixing it 3-4 times, it still fell off again right before i moved out. It took them a long time to plow for the first time this past winter and when they did, they covered the sidewalks. Everywhere else I have lived, the poll was open Memorial weekend, but the pool here wasn’t open before we moved June 5th. Lastly, the overall crafstmanship of the apartments was not the best. We had many cupboard doors that wouldn’t shut right, flooring that wasn’t staying fastened along the edges, the constant dryer issues, (mine stopped fully drying along the way and after mutliple attempts to have it fixed, I gave up and ran the dryer extra to get things dry), among other things.