The Vista at the Heights

Maintenance here at the Vista is Top Notch. Whenever I need something taken care of, I complete a work order on line and its usually taken care of that same day or always within 24 hours of reporting the challenge. The staff always cleans up after their self and is friendly - great listners. Kylanna runs a great property which is always clean and welcoming for myself and guests. All of the staff greets me and my guests - this is the place i want to be. I love living here.

Very seldom do I have any maintenance issues however I had three unexpected little ones and within 4 hours of reporting them, Mike and Andrew showed up and took care of them - WOW! They were professional, clean, easy to talk to and I was impressed although all repairs were minor they took them very serious. I really love living here at the Vista.

The team at Vista are consistently dropping their level of service and customer support. They are not fixing the hot tub even though they sell it as amenity (it has been broken for months since last year). The whole flooding situation where they literally kicked out 21 apartments out of their homes in the middle of winter because of their poor maintenance and quality assurance checks is appalling. The front desk needs a tonne of soft skills training, as they come off completely careless and unauthentic. Throughout the building they are slowly reducing costs (TVs aren't working, tea is not available, carpark is to be paid for), bit by bit dropping. And the amount they charge and keep increasing annually really has the eyebrows lifting! Try your best to find a different spot to rent! May be around Holt area?