Carol Stream Crossing

My name is Kayla , I applied for them on a Monday prior to applying I called an 844 # & a 630 # that they have listed on their website &for the entire day alternating between the 2 #s I didnt get an answer .I was leery about applying prior to speaking to someone because I had questions about amenities but I need to move quickly so I applied. The following day on a Tuesday mid afternoon I still hadnt gotten any calls returned/anyone answering so I decided to visit from Chicago. Only to see a lady sitting at the desk which means that clearly someone had been in the office the entire time but they just werent answering the calls. The lady proceeds to tell me that I am approved w/ printed proof. she states tomorrow prop. mangr .will call with the next steps. Later that day she told me I would need my physical Soc. Sec. card since I have an alert on my credit pull. I advised her I dont have it but could apply &it would take time for it to come in the mail per the Soc. Sec. admin. office advised I do have altern. docs (birth certificates /other ID cards) that we may be able to use in between she stated she will run this by the prop. mangr &let me know if it was OK. The next day instead of getting the call I suddenly received an email that said that she needs the social upfront so they have to cancel the app and I can reapply within 30 days because they will keep it in the system . My frustration comes because had someone answered the phone one of the 100 times I called we would have been able to discuss the fact that I did not have the documentation yet . It could’ve saved me from applying until I had these docs & could’ve saved my kids the disappointment of realizing we wouldnt be moving here. In hindsight I am very happy things happened the way they did because I would hate to be a resident at a location that for 3+ days no one answers the phone no one answers emails no one reaches out and also the very next day at a luxury condominium I ended up getting approved for