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Current Resident
Aug 9, 2024 • Bianca O.
My living experience has negatively changed within the last 6-9 months. I realized it was because the office staff had changed. My husband and I have lived here for five years and had the same manager the entire time. Nicole was amazing, kind, friendly and professional. The office staff we have now is short, dismissive and not eager to help. Lynette the property manager belittled me while I was expressing a major concern to her. Our hot water does not work properly in our home and hasn’t since January. When I expressed my concern to Lynette she made me feel stupid and said it was because my husband and I use over 40 gallons of water so we would have issues. First of all, no we don’t. Second of all, it was determined that she was, in fact, wrong about her statement. She was supposed to provide me with my water bill in January to prove to me how much water I use and she still hasn’t given it to me despite me asking her multiple times.
Ivonne the leasing consultant is dismissive and isn’t interested in hearing the problems that you have. I can’t even express my concerns fully before she’s telling me why there’s nothing that can be done about it.
The office staff threatens the property with a fine for any little reason. They’ve threatened to fine us for parking, dogs pooping on real grass instead of fake grass and leaving my camper trash can out for 5 minutes too long. They literally threatened us with $1000 fine if our dogs poop on real grass instead of fake grass or if we don’t pick the poop up. Seriously $1000?!?!?!? They threatened to have our cars towed if non EV cars park in EV car stations. Towing our car is excessive!!
They do all this threatening of fines and still cannot keep our gates fixed. Every other day the exit and entrance gate is not working. I’ve literally not been able to get out of the complex to go to work because the gate is just stuck.
I once enjoyed Iiving here but now I no longer!