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Verified Resident
Jun 29, 2026 • Jess
I rarely leave negative reviews, but my experience at The Orchard at Portofino has been extremely disappointing.
From the day I moved in, I’ve dealt with issue after issue. The apartment was not move-in ready, the air conditioning wasn’t working properly, several electrical outlets did not work, and I received little to no guidance about the community, including mailbox location, gate access, amenities, or even how to use my key. Despite multiple emails, phone calls, and office visits, many of my concerns went unanswered for weeks.
One of my biggest concerns has been my lease. After carefully reviewing my paperwork, I discovered discrepancies involving my rent concessions. My lease reflects concession periods that don’t match what I was promised before signing. My move-in date was June 9, yet I found concession language that referenced time periods before I even lived there. My lease also shows a 60-day notice requirement and a lease term beginning June 9, 2026, through September 8, 2027, but the concession information has remained inconsistent despite my bringing it to management’s attention.
I have repeatedly requested clarification regarding these discrepancies and even pointed out an incorrect balance that appeared on my account.
Additionally, the apartment I received was not the one I believed I was leasing. I have requested to discuss a possible transfer, but communication has been minimal.
What has been most frustrating is not just the problems themselves, but the lack of communication and follow-through. As a resident, I simply expected management to respond to legitimate concerns, honor the agreed-upon lease terms, and work toward resolving issues in a timely and professional manner.
The property itself has potential, but management’s handling of res