Vespr

This is a public safety message advising all potential future residents of this building of the lack of strudutreal integrity inherent to this huilding. During the first month of my tenancy at the Vespr AN ENTIRE WINDOW and FRAME FELL OUT of my 15th story apartment unit. Due to quick thinking from a comrade who was visiting, I was able to secure the massive frame as it was falling out by cantalivering with rope and climbing equipment. Due to this resident's intervention (not of Vespr), the window was secured just inches away from falling and possibly resulting in the maiming or deaths of individuals hundreds of feet below on the pool deck. Nota bene: my unit on the 15th floor was immediately above the walkway to the pool area - where children and adults alike are gathered at most any point of the day. The response from Vespr was lackluster - no apparent understanding for the significance of the event, no compensation for an uninhabitable structure per California State law. I was without a window for about a month on the blustery 15th floor - the company who replaced the window are based in Seattle and LA, could only come on distal, select dates. Once finally repaired the contractor indicated that the window as "underscrewed." Well, the only thing "screwed" was me by living at this miserable, gossipy, apartment complex and I'd recommend for your own safety you avoid living here at all costs!!

Living at Vespr has been increasingly frustrating, not just because of the cleanliness issues but because of the staff experience. The team is often unfriendly, unapproachable, and not helpful when you need them most. There’s a new concierge who appears disengaged and noticeably out of it. Her eyes are frequently red and glassy, and she gives off the impression that she may be under the influence during work hours. This is extremely concerning, especially for a front-facing role in a building that advertises itself as luxury. Paulina, one of the other staff members, always seems irritated and unwelcoming. There’s never a warm greeting or a sense that residents are valued. It creates an uncomfortable atmosphere, especially when dealing with issues or asking for help. To top it off, there’s been a clump of black hair on the floor in the common area for five days straight—and no one has cleaned it. That alone shows just how little care is put into maintaining the building or delivering a standard of living that matches what residents are paying for. If Vespr wants to maintain a professional and resident-focused environment, it needs to take a serious look at who it puts at the front desk and how they interact with the people who live here.