On Facing Change

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Maybe it is me, maybe it is the time of year, maybe it is the feeling that Spring will soon be here, but it seems like everything has been changing lately.  As humans, we tend to shy away from change, opting to instead find a dark corner, wrap ourselves in past comforts, and wish the ‘new’ would go away.  Been there, done that!

“Any change, even a change for the better, is always accompanied by drawbacks and discomforts.” – Arnold Bennett


Take, for instance, Point2’s recent move to Zendesk. This new support tool has fantastic search capabilities, allows for easier commenting, and it also provides a much more efficient and streamlined method of submitting support requests to the Customer Care Team.  Members can track their personal requests, communicate with a Customer Care Rep via the tool, and receive timely responses.  Long-term, it is going to be nothing short of fantastic.  Right now, though, it seems awkward because it is so new and so unlike the familiar Message Board that we’ve all utilized over the past few years.  It’s uncomfortable the first few times you try and comment or post a new topic because it is a change.

Stop a moment and think about your business.  What has been changing lately?  Has it been helpful?  Has it been challenging?  Break it down into the following categories:

  • Challenges
  • Wins
  • Losses

Now, go over each item you put into those three categories.  Label each as one of the following:

  • I can control
  • Beyond my control

For those items labeled “I can control”, determine a list of key actions or considerations that are necessary to make them happen.  Or, if it was a Win, how did you make it happen?  How can you replicate that type of Win again?  Maybe you sold a house faster than anticipated.

For items labeled “Beyond my control”, was there someone who influenced that change?  Did you do something to influence that change, but didn’t realize it?  Was it something inevitable that would have happened regardless of what you did?  Those types of changes are an inevitable fact of life.  Lightening hitting a tree, causing it to fall and crush a house you are selling is beyond your control, no matter how much of a control freak you are!

Now, for every single item on the list, indicate what you have learned from that change.  You’ll likely find that you’ve learned more than you realized.  More about your business, more about the people around you, more about your customers, more about yourself.  In dealing with change, you changed.  Embrace it.  Live it.  Celebrate it.  The next time change happens, you’ll find that you look at it a little differently.

“We cannot change our past.  We cannot change the fact that people act in a certain way.  We cannot change the inevitable.  The only thing we can do is play on the one string we have, and that is our attitude.” – Charles R. Swindoll

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