We are ecstatic to announce that Point2 has implemented a brand spankin’ new support tool from the awesome folks over at Zendesk to help serve you, our customers, better.
Going live today, this upgrade will be bringing a bunch of great improvements to how Point2 Agent support & education will be accessed, delivered, and ultimately disseminated.
Just what kind of improvements you ask? For starters, our entire product knowledge base is now entirely searchable. Want to learn about our custom content modules? No problem! Now all of our support materials (FAQs, videos, and education sessions) are right at your fingertips.
If you are itching to jump right in and experience all the new toys for yourself, you can find the new support portal over at – https://www.point2homes.com/agent-websites//support
If you would like to know what these changes mean for our existing support tools, here is a brief overview:
- The support email address email@example.com will soon be no more. Customers can submit a ticket to us directly at https://www.point2homes.com/agent-websites//support
Please note: If you are unable to submit a ticket, you can still do so by emailing firstname.lastname@example.org
- The new and improved Customer Community (aka message board) can now be found right here. Note that this does not mean the old Message Board is gone. In the coming weeks, we will be importing existing content from the old Message Board (like the website tips & tricks) to make sure our fantastic community hits the ground running.
- Clicking “Contact Customer Care” within your Online Office will now bring you to our support portal. We encourage all customers to search through our knowledge base to find the answer to your questions, but we can always we reached by email or at our toll-free support line.
As always, if you have any questions/comments/concerns, we would be happy to answer them – so don’t be shy, get in touch with us and tell us what’s on your mind!